Terms of Service

All service agreements will be for one year from the date of acceptance. The agreement will be automatically extended and renewed on each anniversary date, excluding changes in pricing or the client’s expansion of the scope of service. Clean Cut Landscaping LLC reserves the right, in its sole discretion, to implement annual price increases due to inflation, cost of goods and services, or other economic factors. All new Clients are required to enroll in the Auto-Pay program for all service plans. The credit card or e-check will be billed on the 1st of every month. 

The following is to serve as required specifications and to provide guidance in the maintenance of the areas which fall under the Maintenance and Operation Contract.

Contractor agrees and states that it has sufficient Auto and General Liability Insurance with General Aggregate amounts of $1,000,000/$2,000,000 per occurrence, as well as a $5,000,000 liability excess umbrella. Contractor certifies that it has proper workers' compensation coverage required by the state for all employees and the owner unless the owner has a waiver from the State Workers' Compensation Commission. This agreement which includes a “Description of Service”, “##-week visit calendar for each service address", and the “Terms of Service” serve as the entire agreement between both parties. Clean Cut Landscaping LLC is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Clean Cut Landscaping LLC, or other actions not directly caused by Clean Cut Landscaping LLC. Weekly or bi-weekly service visits missed by Clean Cut Landscaping LLC due to rain or inclement weather will be made up with additional hours on future visits. No credit will be given as a result of poor weather conditions. If the crew arrives at your property and the ground is wet, they will just do a cleaning of the property excluding the mowing of the grass. This is done to prevent tire marks or damage to the grass when it is soft.

 

We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 - 48 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.

Damages we will not cover: include but are not limited to; air conditioning wiring, bird baths, bird houses, benches, chairs, children’s play sets, concrete, dog beds, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday decor, improperly installed irrigation components, irrigation valve covers, landscape lights, metal edging, path lighting, plastic edging, pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service. 

 

Sprinkler Repairs: Properly designed and installed irrigation systems are not damaged from routine lawn service. If head damage does occur, please notify us within 24-48 hours notification of the damage, flag damaged head(s), and we will repair it on your next scheduled service. Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. Clean Cut Landscaping LLC has experienced licensed irrigators on staff; we do not pay for 3rd party repairs.

 

Your lawn will typically be serviced on the same day of every week depending on the area that your home is located. The only exception to this is, if we are redrawing our routes to make room for new customers, we will contact you if your lawn service will be performed on a new day. Additionally, heavy rain will prevent us from being able to service your lawn. In this case, we will attempt to reschedule for the same weekend.

We cannot guarantee any specific time for your lawn service. All routes are completed between 7am and 6pm, Monday through Friday. All service plans follow our seasonal schedule for service(s). For first time customers, please keep in mind that it might take 3 to 4 visits before your property becomes exceptionally well-manicured, pending the condition of your landscape upon signing up. Thank you for understanding this matter.

Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to ensure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and approval of the office before proceeding.

Our service team loves pets, but all pets do not love us! Please make an attempt to have your pets indoors or kenneled while we are servicing your yard. We can service your property with pets around but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property that is accessible by that pet. Please cleanup after your pet. We reserve the right to 'go around' and not service pet bathroom area(s). If we cannot service your property due to the gate being locked or closed there will be no credit given. This can be prevented by providing us with a key or code to access the backyard.

All work is guaranteed to be as specified. All work to be completed in a workmanlike manner according to standard practices. Any alteration or deviation from the above specifications must be made in writing and may become an extra charge over and above the amount stated herein. This agreement is contingent upon delays beyond our control. Client agrees to pay for all work as set forth above. If the client defaults, the client agrees to pay for all costs of collection including reasonable attorney fees, in addition to other damages incurred by the contractor. We do understand occasionally a credit card may be declined for various reasons: lost; new card; expired etc. We will email to let you know your card was declined, if we do not receive a return call and/or updates before your next scheduled service date, service may be suspended until payment is received and tall grass fees may apply. A $5 fee is added for declined card fees. A 1.5% per month service charge will be assessed for all payments not paid within 30 days of invoice presentation. 

Cancellations are only accepted by emailing [email protected]. It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. Please do not tell the service team that you wish to cancel, it may be misunderstood or they may forget to inform the office. Either party shall give 30-day written notice, by certified mail, for cancellation of the agreement. All service agreement contracts that are canceled within the first 12 months of service will be subjected to a $250 cancellation charge which will be applied to the credit card on file.